Store Policies

Thanks for shopping with Pillows by Dwellissimo Pillow Covers

All pillow covers are made to order. Orders of most pillow covers .ship between 4 and 10 business days Delivery time depends on method of shipment chosen.

Pillow Inserts Pillow Inserts ship within 2 business days. Custom lumbar sizes may take longer.  We cannot offer free shipping on more than 2 pillow inserts.

Free Shipping All orders ship free in Canada via First Class / Ground tracked delivery.  Expedited delivery options are available at additional cost. International orders over $150.00 Canadian ship free via First Class / Ground tracked delivery. Expedited  shipping at additional cost is available.

Returns We accept returns if notified within 3 days of delivery. Requests after this point will be denied. Item(s) must be sent back to us within 7 days of delivery.  Item(s)must be returned via tracked shipping methods. We do not accept returns or exchanges for the following: – Custom orders – Larger orders (5 or more pillow covers) – Damage to vintage/mudcloth covers if used for other than decorative purposes – Discounted / Sale items – Damaged / Used items

Shipping Fees on Returns – The original cost incurred to ship items will not be refunded. – Customer is responsible for return tracked shipping costs.

Colour – We try to photograph our pillow covers to reflect the actual colours however colour values may be displayed differently on some computer monitors. When in doubt, please order a fabric sample.

Pattern – With large patterns, pattern placement will vary. Please let us know when you order should you have particular pattern placement requirements.

African Mud Cloth  –  Each Piece of Mud cloth and Indigo fabric is hand made and  Imperfections should be expected and may include discolorations, pattern variations. seam placement. paint smudges, nubs in the fabric and pulls at panel  seams.  These are not defects but part of the process of creating these beautiful one of a kind textiles.

Authentic African fabric is dyed by hand using natural dyes so expect variations in colour and pattern as part of its unique character

International Orders  – Customers are responsible for any applicable customs / import taxes